Thank you for visiting our site! These Terms of Service (or "Terms") govern your access to and use of our website, including any features and services available on our site (collectively, "Website" or "Site"), including use of our Rhino+ platform, security deposit insurance product, renters insurance product, and cash deposit management services (collectively, "Services"). Please read these Terms carefully before using our Site or Services. These Terms also apply to any additional services and/or products that we make available from time to time. Not all Services described on our Site are available to all persons. We reserve the right to determine eligibility.
"We", "our", "us", "Company" or "Rhino" means Rhino Labs, Inc., its subsidiaries including Rhino New York, LLC (Rhino Insurance Agency in California) and Rhino Deposit Management Services LLC, as well as any domain names we use, including sayrhino.com. "You" or "your" means you or the person visiting our website and/or using our products and services.
Effective Date: August 31, 2017
Last Updated: February 8, 2023
Use of our Website and Services – General Conditions
Your use of Content on the Site or within our Services
In addition to the general conditions above, the following restrictions and conditions apply specifically to your use of content on the Website or within our Services.
Special provisions applicable to software
Insurance Products - Specific Provisions & Conditions
Certain of the Services offered include insurance products, such as Security Deposit Insurance and Renters Insurance. These products are offered by Rhino New York, LLC (Rhino Insurance Agency in California) ("Rhino New York") which is licensed as an insurance producer in the states where it transacts insurance and is acting as a general agent for various insurance carriers. Rhino New York makes no representation that the insurance products and services on this Website or within our Services are appropriate or available for use outside of such states. If you access this Website or our Services from other locations, you hereby acknowledge and agree that you are viewing the products and services on this Website or within our Services for general informational purposes only.
Rhino's Security Deposit Insurance provides coverage for the benefit of residential landlords who offer Rhino services to their tenants. Landlords may be afforded coverage under insurance placed/underwritten by Rhino New York, and landlords may select a coverage limit that is greater than the amount of a cash security deposit. If you are a tenant, you acknowledge that you will not be an insured or obligee under any Rhino Security Deposit Insurance policy. Coverage is subject to underwriting approval, and may not be available to all persons, even if offered in your state.
Renters Insurance is provided by Cover Genius Insurance Services, LLC ("Cover Genius"), and underwritten by Markel American Insurance Company or Markel Insurance Company. Rhino acts as an agent for Cover Genius in connection with renters insurance. Renters Insurance coverage is subject to actual policy terms, conditions, and exclusions.
Insurance Quotes and Coverages
All pricing and quotes generated on this Website or through our Services are based on information you provided on the Site or within the Services, as well as, in some cases, information we obtain from third parties. Quotes or pricing do not constitute a contract or an invitation to contract, or a binder or agreement to extend, continue or renew insurance coverage for any party. The coverage descriptions provided on this Website or within our Services are general descriptions of potentially available insurance coverage products and services and are not a statement of contract or an invitation to contract. In order to arrange for insurance coverage described on this Website or within our Services, you must complete all of the steps on the Site or within our Services through the final application. Applications are subject to underwriting review and approval.
Insurance Obligations and Payments
If we provide you with the opportunity to obtain insurance coverage, no binding obligation arises for either you or Rhino until Rhino has notified you in writing that your coverage has become effective.
If you are a tenant and elect to make payments on the Site or through our Services, you agree to make all payments through a third-party service that Rhino has engaged to accept and process credit card, debit card, and other types of card payments, such as ACH transfer ("Payment Partner"). You may be required to register with our Payment Partner to use some of the Website or Services. Rhino does not assume any liability for the actions or services of our Payment Partner, as described more fully below.
Cash Deposit Management Services - Specific Provisions & Conditions
Our cash deposit management services enable the landlord and tenant to (i) create accounts through our Services that will facilitate and govern the maintenance of the tenant's cash security deposit; (ii) make a cash security deposit for the duration of a rental term; and (iii) return deposits to the tenant at the end of the rental term unless a Release Event (defined below) has occurred, in which case all or the relevant part of the cash security deposit is release to the landlord, with the remainder (if any) returned to the renter.
Rhino Deposit Management hereby grants you permission to access and use the cash deposit management services as set forth in these Terms of Service, provided that you acknowledge and agree to the following additional conditions (in addition to the other conditions provided herein):
Cash security deposit management services, including but not limited to facilitating the payment and management of security deposits through the Rhino platform, are not an insurance product and are provided by Rhino Deposit Management Services LLC ("Rhino Deposit Management"). Cash deposit management services shall not be used for any illegal purposes, including but not limited to fraud, money laundering, terrorism or other criminal activity or to transfer money to persons who may be subject to sanctions or violate any laws in your jurisdiction. We reserve the right to notify the appropriate authorities and/or terminate an account and return or withhold any deposit paid where we reasonably believe or suspect that our cash deposit management service is being used for inappropriate or unlawful purposes or in breach of these Terms. If this results in a delay or failure to effect instructions, we are not liable for any resulting loss, damage, or other liability suffered by your or any third party.
Using Cash Deposit Management Services
Once release of funds has occurred, you may withdraw funds from your account by using the withdrawal function in your account. To withdraw money, a tenant may be required to verify their identity prior to funds being released.
Cash Deposit Dispute Resolution Process
Cash Deposit Management Service Fee
We reserve the right to change these Terms of Service from time to time. You acknowledge and agree that it is your responsibility to review these Terms of Service periodically to familiarize yourself with any modifications. If we make a material modification to these Terms of Service, we will provide you with reasonable notice of such changes (for example, by including a banner on our Site or sending you an email). Your continued use of this Site or our Services after being notified of such modifications will constitute acknowledgment and agreement of the modified terms and conditions. Obligations and rights provided for under the terms of insurance policies and/or tenant agreements bound through use of the Website or our Services can only be modified under the terms of such insurance policies or tenant agreements, as applicable.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our Website or our Services with or without notice and for any reason, including, without limitation, breach of these Terms of Service. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination of your account, your right to use the Website or our Services will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
Special provisions applicable to users outside the United States
The following provisions apply to users who interact with Rhino outside the United States:
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Website or our Services, please notify Rhino's copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 ("DMCA"). For your complaint to be valid under the DMCA, you must provide the following information in writing:
The above information must be submitted to the following DMCA Agent for Rhino:
UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS' FEES.
If you believe that your work has been removed or disabled by mistake or misidentification, please notify our DMCA Agent in writing including the following information:
Please note that this procedure is exclusively for notifying Rhino and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Rhino's rights and obligations under the DMCA, including 17 U.S.C. 512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.
In accordance with the DMCA and other applicable law, Rhino has adopted a policy of terminating, in appropriate circumstances and at Rhino's sole discretion, users who are deemed to be repeat infringers. Rhino may also at its sole discretion, without liability, limit access to the Website or Services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Rhino may contain links to third-party websites or services that are not owned or controlled by Rhino, including our Payment Partners. Rhino has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. If you access a third-party website from our Site, you do so at your own risk, and you understand that these Terms of Service and Rhino's Privacy Policy do not apply to your use of such other sites. You expressly relieve Rhino from any and all liability arising from your use of any third-party website or services or third-party owned content. We encourage you to be aware of when you leave the Website or our Services, and to read the terms and conditions and privacy policy of any third-party website or service that you visit.
If you are a resident in a jurisdiction that requires a specific statement regarding waiver and release then the following applies. For example, California residents must, as a condition of these Terms of Service, waive the applicability of California Civil Code Section 1542, which states: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." You hereby waive this section of the California Civil Code and any similar provision in law, regulation or code that has the same effect or intent as the foregoing release.
If allowed by Rhino, you may, as applicable, post reviews, comments, photos, videos, and other content; and submit suggestions, ideas, comments, questions, or other material or information (collectively, "Content"), so long as the Content complies with these Terms and is not otherwise illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable.
If you do post or submit Content, and unless we indicate otherwise, you grant Rhino a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such Content throughout the world in any media. You also grant Rhino and sublicensees the right to use the name that you submit in connection with such Content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the Content that you submit; that the Content is accurate and will not cause injury to any person or entity; and that you will indemnify Rhino for all claims resulting from Content you supply. Rhino has the right but not the obligation to monitor, edit or remove any activity or Content. Rhino takes no responsibility and assumes no liability for any Content posted by you or any third party and may not review posted Content.
These Terms of Service, and any other written agreements entered into by Rhino and you pursuant to activities engaged in as a result of use of the Website or our Services, make up the entire agreement between the parties regarding the Site and Services and your use of the Site and our Services, and supersedes any prior agreements. If any portion of these Terms of Service is found to be unenforceable, the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms of Service, it will not be considered a waiver. Any amendment to or waiver of these Terms of Service must be made in writing and signed by Rhino. You will not transfer any of your rights or obligations under these Terms of Service to anyone else without our consent. All of our rights and obligations under these Terms of Service are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. Nothing in these Terms of Service shall prevent us from complying with the law. These Terms of Service do not confer any third-party beneficiary rights. We reserve all rights not expressly granted to you. You will comply with all applicable laws when using or accessing the Website.
Fraud warning for Insurance Products and Services
General
Any person who knowingly and with the intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and subjects the person to criminal and civil penalties.
If you reside in any of the states listed below, please review the specific fraud warnings below prior to submitting your application.
ALABAMA
Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or who knowingly presents false information in an application for insurance is guilty of a crime and may be subject to restitution fines or confinement in prison, or any combination thereof.
ARKANSAS
Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.
COLORADO
It is unlawful to knowingly provide false, incomplete, or misleading facts or information to an insurance company for the purpose of defrauding or attempting to defraud the company. Penalties may include imprisonment, fines, denial of insurance, and civil damages. Any insurance company or agent of an insurance company who knowingly provides false, incomplete, or misleading facts or information to a policyholder or claimant for the purpose of defrauding or attempting to defraud the policyholder or claimant with regard to a settlement or award payable from insurance proceeds shall be reported to the Colorado division of insurance within the department of regulatory agencies.
DISTRICT OF COLUMBIA
It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines. In addition, an insurer may deny insurance benefits, if false information materially related to a claim was provided by the applicant.
FLORIDA
Any person who knowingly and with intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree.
IDAHO
Any person who knowingly, and with intent to defraud or deceive any insurance company, files a statement of claim containing any false, incomplete, or misleading information is guilty of a felony.
KENTUCKY
Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime.
LOUISIANA
Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.
MAINE
Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly or willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.
MARYLAND
Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly or willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.
MINNESOTA
A person who files a claim with intent to defraud or helps commit a fraud against an insurer is guilty of a crime.
NEW HAMPSHIRE
Any person who, with a purpose to injure, defraud, or deceive any insurance company, files a statement of claim containing any false, incomplete, or misleading information is subject to prosecution and punishment for insurance fraud, as provided in RSA 638:20.
NEW JERSEY
Any person who includes any false or misleading information on an application for an insurance policy is subject to criminal and civil penalties.
NEW MEXICO
Any person who knowingly presents false information in an application for insurance is guilty of a crime and may be subject to civil fines and criminal penalties.
NEW YORK
Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the stated value of the claim for each such violation.
OHIO
Any person who, with intent to defraud or knowing that he is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement is guilty of insurance fraud.
OKLAHOMA
WARNING: Any person who knowingly, and with intent to injure, defraud or deceive any insurer, makes any claim for the proceeds of an insurance policy containing any false, incomplete or misleading information is guilty of a felony.
OREGON
Any person who knowingly and with intent to defraud or solicit another to defraud an insurer: (1) by submitting an application, or (2) by filing a claim containing a false statement as to any material fact thereto, may be committing a fraudulent insurance act, which may be a crime and may subject the person to criminal and civil penalties.
PENNSYLVANIA
Any person who knowingly and with intent to injure or defraud any insurer files an application or claim containing any false, incomplete or misleading information shall, upon conviction, be subject to imprisonment for up to seven years and payment of a fine of up to $15,000.
RHODE ISLAND
Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.
TENNESSEE
It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines and denial of insurance benefits.
VIRGINIA
It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines and denial of insurance benefits.
Contact Us
If you have any questions or comments regarding these Terms of Service of Rhino's Website, please contact us at:
Rhino New York LLC
Attn: Rhino Terms
99 WALL STREET, #1504
NEW YORK, NY, 10005