2021 is shaping up to be the most consequential year for renters in a century. A lot has changed for renters since the pandemic, but one thing remains the same: Renting is a stressful and burdensome process for people who need a place to live. There have also been bright spots in 2021. As I’m writing this, we've now helped over 200,000 renters purchase affordable security deposit insurance through Rhino instead of paying for an expensive cash security deposit.
Our work at Rhino has always been informed by the challenges that the 110 million renters in America face. The barriers to entry are many: credit, debt, rising rent, rising cost of living, and the outdated, and sometimes confusing, leasing process. By understanding that transparency and price are primary barriers to housing, we set out to design products that truly account for these problems and make renting a simpler and more straightforward experience.
As security deposit insurance becomes the new standard at move-in, we want to reiterate our commitment to renters so everyone knows what to expect from us.
You should always have a choice when it comes to purchasing insurance or paying an upfront security deposit. Everyone should have the option to make the best decision for themselves and their family.
You should know what you’re paying for and how much it costs. That’s why we personalize coverage based on your needs and what your landlord requires at move-in. This makes your prices crystal-clear. Whether you need security deposit insurance or a lease guarantee too, we’re here to help save you time and money.
We never charge hidden fees, interest, or penalties. The price you pay for your policy or to cover an approved claim is final and transparent.
Every renter should have options. We don’t deny coverage based on credit scores or financial information, and we approve everyone in our network of over 1 million homes across the U.S.
We’re here seven days a week by phone, email, and chat so you can reach us when and how you want to. We know questions and issues during your move-in/move-out process need to be resolved quickly, so we’re here for you.
When it comes to potential claims, we’re here for you every step of the way. We review every renter response within 24 hours and act as a neutral party between renters and property owners so that we can get the facts and settle claims quickly and at no added cost to you. Every claim that our licensed claims adjusters handle is unique, and we treat them as such. We promise to bring accuracy, transparency, and expertise to the claims process so you can focus on the things that are important to you.
Payments should never be one-size-fits-all. We offer flexible payment plans for both our policy premiums and claims payments so you can choose a schedule that’s right for you. We also never charge interest, fees, or other penalties, and we don’t report to credit bureaus.
Renters are expected to always advocate for themselves, prove their financial stability, and understand every aspect of the leasing process from beginning to end. As our above commitments to renters indicate, Rhino is here to change that. Renting a home should be a streamlined experience that’s easier, less expensive, less invasive, and more transparent. And everyone should be able to rent. This is the future of renting. It’s that simple.